Are You Ready to Make the Leap into Customer Service?

When it comes to customer service, there’s no one-size-fits-all answer. It takes a special kind of person to have the necessary skills, attitude and temperament to make sure customers get the best possible experience. Whether you’re currently in a customer service job or considering a role in this field, here are some key traits that will help you succeed.

A Simple Guide to Understanding Employer Background Checks

If you've ever been through the job application process, chances are you've had to undergo a background check. But what exactly is an employer background check? What kind of information do they look for? How long does it take? This guide will answer all your questions and help you feel more confident when applying for jobs!

Black Friday - To Work or Not to Work?

It's that time of year again! The leaves have turned, the pumpkin spice lattes are flowing, and retailers are gearing up for the biggest shopping day of the year - Black Friday. For many people, working on Black Friday is an annual tradition. But for others, the thought of dealing with hordes of angry shoppers is enough to make them want to curl up in a ball and hide until Boxing Day. So, what's it really like working retail on Black Friday? Let's find out.